Privacy

Grime Rangers · Updated 15 October 2026

This is what happens to your details when you ask us for a quote, call, text or email us, or book a job.

Grime Rangers is the business name of Finlay (Fin) Marks, a sole trader on Sydney's Northern Beaches, ABN 23 176 095 840. If something here doesn't answer your question, call or text Fin on 0439 802 505 or email info@grimerangers.com.

What we collect

From the quote form: what needs cleaning, the type of property, when you're after it, your name, mobile and suburb, your email if you give it, and anything you write.

When you call, text or meet us: your name and number, the address of the job, what you'd like done, the price we quote, when we do the work, and any notes that help us get it right. If you get in touch on social media, like an Instagram message, we keep the name or handle you used.

When we email you, our email service may record when you open it and which links you click.

We don't need anything sensitive, like health details, so please leave those out.

Photos

If you text us photos of the job, they go straight to Fin's phone. Photos of the job are all we need, so leave people out of them, children especially. Phones save where a photo was taken, and a photo you text can carry that with it.

Photos you send us stay yours. We use them for your quote and your job, nothing else.

We take before and after photos of our work. We'll only put a photo of your home on our website or Instagram if you've said yes. We leave out your address, your house number, number plates and anyone in it, we don't tag where it was taken, and we'll take it down if you ask.

Under 18

To ask for a quote or book a job you need to be 18 or over, and the owner or tenant of the property or someone they've asked to organise it. If you're under 18, ask a parent or guardian to get in touch with us. If someone under 18 sends us their details, we'll ask once to speak with the owner, send nothing else, and delete their details within 30 days.

What we use it for

To quote the job, book it, do the work, and keep the records a business has to keep. We use your number and email to talk to you about that job: the quote, when we're coming, and a follow-up if you haven't decided yet.

We don't sell your details or pass them to anyone for their marketing.

Texts and emails

Fin calls and texts you himself, from his own mobile, 0439 802 505, so you can always reply. Nothing on this website or in our customer list sends you automatic texts or emails. We only message you about a quote or job you've asked us about. If we'd ever like to send you anything else, like a reminder that your gutters are due, we'll ask you first. Tell us to stop, by text, call or email, and we'll stop within 5 working days.

AI

This website and our customer list don't use AI to read, sort or price your request. Fin does that himself. Netlify checks every form for spam with Akismet, an automatic filter run by Automattic in the United States.

Our email service, Hostinger Mail, has AI tools that can help write or sum up an email. If Fin uses them on an email from you, that email is processed by Hostinger's AI tools. Hostinger doesn't say which AI they run on, and its list of the companies it uses names Anthropic, an AI company.

This website

This website doesn't use cookies, analytics or ads, and nothing on it tracks you. Like any website, our host keeps basic technical logs, such as IP addresses, to keep it running and secure.

Where it's kept and who can see it

This website and its quote form are run by Netlify, a United States company, which stores what you send in the United States. From there your request goes into our customer list, which is stored in Sydney by Supabase and runs on Vercel, also a United States company. Netlify also emails Fin a copy of your request at info@grimerangers.com. These companies hold your details to run those services for us.

Ostley, the Sydney business that built and looks after these systems, can see them to keep them working and uses them for nothing else.

Our email, info@grimerangers.com, runs on Hostinger, a European company. Hostinger doesn't say which countries it keeps email in, and the companies it uses include Amazon Web Services, Google Cloud, Cloudflare and Proofpoint, so emails between us, and the emailed copy of your request, can be kept outside Australia.

Beyond those, we only give your details to someone else if the law requires it, or if we need to in order to sort out a dispute or claim about a job.

Keeping it safe

Everything travels over encrypted connections. The customer list is private, and only Fin and Ostley can sign in, each with their own login. No system is perfectly safe. If your details are exposed in a way that could cause you harm, we'll tell you as soon as we can, what we're doing about it and what you can do.

How long we keep it

If you don't go ahead, we delete your details, the emailed copy included, within 12 months. If we do a job for you, we keep the job and payment records for 5 years, because the tax office requires business records to be kept that long, then we delete them. The copies our website host keeps are cleared at least every 3 months.

Your details, your call

Ask us what we hold about you, or ask us to fix or delete it, and we'll answer within 30 days. If we have to keep a job record for tax, we'll tell you. Call or text Fin on 0439 802 505 or email info@grimerangers.com.

If you're not happy

Tell us first and we'll try to put it right within 30 days. If we can't, NSW Fair Trading handles complaints about businesses: nsw.gov.au/fair-trading.

Changes

If we change how we handle your details, we'll update this page and the date at the top.

Grime Rangers is a small business, so the Privacy Act doesn't currently cover us. We follow this policy anyway.